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Customer Information

Dear Guest,

The NAU Hotels & Resorts Group remains vigilant and committed to receiving its clients with maximum safety, as well as to ensure the well-being of its employees and partners.

With this commitment, additional hygiene measures have been implemented in the hotels and golf courses of the NAU Hotels & Resorts Group, following the guidelines of the Health Authority and the Portuguese Government. Such measures aim to prevent and contain the virus.

Aware of our responsibility in preventing and containing the virus, we are vigilant, following the development of this situation and implementing the best practices recommended by health entities.

NAU Hotels & Resorts Group would like to inform you about the procedures and changes implemented on all booking operations:

• The Bookings Office will work during reduced hours for answering calls (Monday to Friday, from 9:00 am to 6:00 pm).

• The Bookings Office will be available for inquiries by email (bookings@nauhotels.com) during normal hours

• If you wish to change your reservation we are making it possible to change reservations in March and April. If you wish to request this change please contact our bookings office directly by email to bookings@nauhotels.com.

• New bookings are unavailable for stays until April 30, 2020.

If you have already made your reservation for this period and would like to come to our units, we inform you that so far our hotels are fully operational.

However, the rapid evolution of the situation in Portugal and in the world will certainly imply the introduction of more radical measures in the coming days, whether imposed by the Portuguese authorities or as a consequence of the containment measures in all European countries.

Thus, due to the mass cancellations received from our customers, and also due to the confinement of our employees - each day in greater numbers - we will proceed to the progressive closure of our hotel units, and until then, the concentration of the remaining customers in a smaller number of units.

We, therefore, recommend that, should you wish to take enjoy your stay in any of our hotels, you should contact the hotel reception in advance in order to check whether the unit is working and/or whether your reservation will have to be diverted to another unit.

The measures adopted will remain in force until there is a reassessment and it is favorable in relation to the evolution of the current situation. In this way, we believe that we are making our contribution to ensuring public health.

We also inform you that all services of the hotel, on the time being, are in operation with the exception of access and spa and gym services. In case of any change regarding them the reception of the hotel will inform you by email.

To clarify any doubts about reservations or other services, you can contact us through our virtual assistant (via website or Facebook) by simply requesting "Contact Staff".

If you would like more information about COVID-19, we suggest you consult the websites of DGS - Portuguese Health Authority, WHO - World Health Organization and CDC - Centers for Disease Control and Prevention.


The health of all is our priority!

We will do everything to continue to be your preference, to recommend memorable experiences and to provide you with unforgettable moments.

Grupo NAU Hotels & Resorts
Leading Guest Happinness

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